Frequently Asked Questions

Frequently Asked Questions

The room types the hotel has

The hotel has standard rooms with a double bed or triple rooms with three single beds. Both room types have an area of 15 m².

At what time can we access our room on the day we check in?

You can check in as from 2 p.m. on the day that you arrive. If you have a guaranteed reservation, you can check in any time during the evening. Therefore, be sure to enjoy your day before checking in!

Which facilities are available in the room?

All rooms have air-conditioning, free Wi-Fi, a large smart TV and a bathroom with a shower.

Can I have a cot put in the room?

Yes, you can. Please ask. Please send an email to ha009@accor.com

Does the hotel have rooms for disabled guests?

The hotel has three rooms for wheelchair users.  

Do you also have connecting rooms?

Yes, ibis budget Knokke has a few rooms with a shared front door.

Are the rooms cleaned every day?

When you stay for several days, your room will be cleaned every day. Your sheets will also be changed every two days. 

Are there smoking rooms available?

No. Smoking is banned in the entire hotel and therefore it is also banned in the rooms.  

Which facilities are available in the room?

All rooms have air-conditioning, free Wi-Fi, a large smart TV and a bathroom with a shower.

Does your hotel offer room service?

The hotel does not have a restaurant and therefore room service is not available. Drinks and small snacks are available in the grab and go corner.

Does the hotel have free Wi-Fi?

Yes, a high-quality free Wi-Fi service is available everywhere in the hotel.

Does the hotel have a restaurant?

No, the hotel does not have a restaurant. Do ask our employees about tips regarding the nicest restaurants in Knokke-Heist.

Do you provide lunch packs?

Yes, we will happily provide lunch packs. They cost € 12 per lunch pack. Please order them the day before you need them.

Can I order breakfast through room service?

No. Breakfast is served in the breakfast room.  

What are the opening times of the breakfast room?

Breakfast is served between 7 and 10 a.m. If you would like your breakfast before 7 a.m., we will happily serve it at an agreed time with you.

How much is breakfast?

Breakfast costs €12.00 per person and is served in the form of a buffet. Children up to the age of 10 pay €6.00 and small children up to the age of 3 eat breakfast for free.

What is offered during breakfast?

Our breakfast buffet consists of different types of bread, croissants, chocolate breakfast cakes, four types of savoury spreads, jam and chocolate paste, breakfast cereals, yoghurt, a mixture of nuts, fruit juice, milk and hot drinks. We can also provide gluten-free or soya products upon request.

Green Key ecolabel

The hotel has the Green Key ecolabel:

  • We use a heat pump (renewable energy) for our heating system.
  • Our shower heads may supply a maximum flow rate of x litres an hour.
  • Our energy and water consumption is monitored and is reviewed on a monthly basis.
  • You will find many eco or bio-based products amongst our extensive breakfast buffet and snack vending machine.
  • We can cater for people who are vegetarian or have other dietary needs.
  • You will find a charging station for electric vehicles in our car park and you can use one of our bicycles or electric scooters to visit the centre.
  • We have replaced plastic cups by glass ones in the bathrooms.
  • We avoid using plastic in relation to breakfast.
  • The use of printed matter is prevented as much as possible.
  • We use as little single-use packaging as possible.
  • Waste processing is split into 4 streams (paper/carton, PMD (plastic, metal and beverage packaging/packs), glass and residual waste).
  • We prevent the use of portion bags as much as possible (for example, separately packaged chocolates).

What other initiatives are we taking to be more sustainably?

  • Back office: We invest more into digitisation and therefore we use less paper.
  • Welcome items:The items we use for our goody bags and welcoming gifts are carefully selected while firmly focusing on the environment and sustainability. Examples include reusable drinking bottles, cotton bags, etc.

Where is the hotel located?

ibis budget Knokke is located on a side street of Natiënlaan, the most important access road into Knokke. You have a fantastic view of the polder landscape in the hinterland from the hotel. The centre is 2 kilometres away, the beach 4 kilometres and the Zwin nature park 6 kilometres. The Port of Zeebrugge is a 10 minute drive away from the hotel. 

Are there eateries in the area?

Yes. The closest restaurant, Golden Buddha, is a high-quality Thai restaurant that is 50 metres away. You will find Brasserie Charl’s with a more traditional kitchen at a few hundred metres. We also offer ready meals at the hotel.

Is it easy to reach the hotel?

You will be driving straight onto Natiënlaan when you come from Antwerp using the E34 (European route). Turn left at the junction with Kalvekeetdijk. You will find us on the right after 500 m. 

Take the Knokke exit if you are coming from Bruges on the A11. Continue driving until you are on Natiënlaan. Turn left at the junction with Kalvekeetdijk. You will find us on the right after 500 m.

What is the distance to the station?

Knokke-Heist’s station is 2 kilometres away from the hotel. Follow Natiënlaan in the direction of AZ Zeno from the station. Turn right at the junction with Kalvekeetdijk. You will find us on the right after 500 m.

Where can I find the closest supermarket?

De closest supermarket is Colruyt. It is located at 900 m from the hotel.

Which tourist activities can I find near the hotel?

There is quite some things to experience in the area! Hotel guests can go to the beach. The Zwin nature park is also a definitive attraction as is the For Freedom museum in Ramskapelle where you can soak up some culture. 

From which age do children pay?

Children pay as from the age of 12.

Which payment methods does the hotel accept?

You can pay in cash but also through Bancontact, Maestro, Visa, Mastercard and American Express. EcoCheques and meal vouchers are not accepted. 

Can I also make a reservation when I don't have a credit card?

No. We will always ask for your credit card details as a guarantee for the room. This will guarantee that we do not have someone else take the room. We do not use this card as a payment method unless you are a no-show. 

How much is the city tax (i.e. tourist tax)?

Good news! You do not need to pay city tax in Knokke-Heist. 

Can I get an invoice?

Yes, you can. Please give us your invoicing information when making your reservation and we will ensure you receive the correct invoice.

Can I book a stay using a Bongo card?

Yes, you can. You can do this through Bongo’s website. 

I have an ibis De Panne gift card. How can I book my stay?

Please send an email to ha009@accor.com. 

Can I cancel my stay free of charge?

We use two rate formulas: a flexible rate when you pay slightly more, but that allows you to cancel free of charge up to 2 p.m. of the day of arrival. In addition, there is a rate that cannot be cancelled. This, therefore, cannot be cancelled at all. Please do contact the hotel if you are unsure which formula you selected. 

As from what time can I check in?

You can check in as from 2 p.m.

Can I check in online?

If you have made a reservation through all.accor.com, you can check-in online. 

Can I store my luggage with you if I arrive slightly earlier?

Yes, you can. We have a lockable luggage room where you can leave your luggage both before and after you stay.

By which time must I check out?

You need to check out before noon.

Is a late check-out possible?

You can indeed check out later. You can do this until 2 p.m. provided you pay a surcharge of € 20.

What is the minimum age for booking a stay with you?

All hotel guests must be accompanied by a responsible adult in relation to each room (18+). An exception is made for parents with underage children or groups that are supervised by one adult. Written approval from parents to have underage children stay is not permitted. The hotel also always has the right to refuse to accept hotel guests.

Can we bring our pets?

Yes, pets are welcome provided that an additional cost of €15 is paid per pet per night. The hotel reserves the right to refuse to accept pets.

What is the additional cost for a pet?

We charge a supplement of € 15 per pet per night. The hotel reserves the right to refuse to accept pets.

Can I park at the hotel?

The hotel has 29 parking places. Two places are for electric vehicles and two places are for disabled people.

How much does it cost to park at the hotel?

A parking space costs €10 per vehicle per night, with the exception of the period from June 1 to September 30, where you pay €15 per vehicle per night. Parking spaces cannot be reserved.

Can I reserve a parking place at the hotel?

No, parking places cannot be reserved.

Are there charging options for electric cars?

Yes, we have two parking spaces for electric cars, which are equipped with a charging point. These places cannot be reserved.

Storing bicycles safely at the hotel

We have a lockable and covered bicycle parking that also has power points to charge electric bicycles.

Can I rent bicycles at the hotel?

You can rent bicycles at the hotel for € 15 per bicycle per day. You can contact us for this in advance by sending an email to ha009@accor.com or you can ask at reception.   

What is the address of the hotel?

Our address is: ibis budget Knokke, Kalvekeetdijk 276, 8300 Knokke-Heist, Belgium.

How can I contact you should I have any questions?

You can reach us by email by using ha009@accor.com or on telephone number +32 50 666 000

From which age do children pay?

Children pay from the age of 12. 

Are there any promotions that we can use?

We regularly have promotions. Do follow us on Facebook and Instagram. We often offer giveaways and promotions on these social media platforms!

Do you offer something more in relation to special events (for example, anniversaries, birthdays, Valentine's Day, etc.)?

Be sure to contact our receptions by sending an email to ha009@accor.com and we will gladly help you make your special day even better!

Can I buy a gift card?

Would you like to surprise someone with an ibis budget Knokke gift card? Send an email to ha009@accor.com! 

Can I book the same room when I stay again?

If it is available, we will gladly reserve it for you. You can contact us by sending an email to ha009@accor.com or by calling +32 50 666 000. You can also include a message during the reservation process.

What should I do if I forget something at the hotel after I checked out?

Contact the hotel as soon as possible by sending an email to ha009@accor.com or by calling +32 50 666 000. If we find anything, we will keep it for you for three months.

Which coronavirus measures apply at the hotel?

  • We will ask you to submit a Covid Safe Ticket (CST) when you check in. If you do not have a CST, wearing a face mask is required. (Reservations that cannot be cancelled cannot be cancelled free of charge because of the coronavirus.)

  • Staff is required to wear a face mask.

  • Please maintain a distance of 1.5 metres at all times.

  • There are sufficient hand sanitiser dispensers in the hotel to regularly disinfect your hands.

  • Please follow the direction of the arrows on the floor.

  • Please stay behind the Plexiglas screen when you are at reception.

How is breakfast served?

You can enjoy a tasty breakfast buffet each day at our hotel.

I want to visit with a group and need more than ten rooms. Can I get a special rate?

Please contact us by emailing ha009@accor.com. We will gladly give you a tailor-made price for your requirements.

What options are available in relation to team-building?

Please contact us by emailing ha009@accor.com. We will gladly give you a tailor-made price for your requirements.

The room types the hotel has

The hotel has standard rooms with a double bed or triple rooms with three single beds. Both room types have an area of 15 m².

At what time can we access our room on the day we check in?

You can check in as from 2 p.m. on the day that you arrive. If you have a guaranteed reservation, you can check in any time during the evening. Therefore, be sure to enjoy your day before checking in!

Which facilities are available in the room?

All rooms have air-conditioning, free Wi-Fi, a large smart TV and a bathroom with a shower.

Can I have a cot put in the room?

Yes, you can. Please ask. Please send an email to ha009@accor.com

Does the hotel have rooms for disabled guests?

The hotel has three rooms for wheelchair users.  

Do you also have connecting rooms?

Yes, ibis budget Knokke has a few rooms with a shared front door.

Are the rooms cleaned every day?

When you stay for several days, your room will be cleaned every day. Your sheets will also be changed every two days. 

Are there smoking rooms available?

No. Smoking is banned in the entire hotel and therefore it is also banned in the rooms.  

Which facilities are available in the room?

All rooms have air-conditioning, free Wi-Fi, a large smart TV and a bathroom with a shower.

Does your hotel offer room service?

The hotel does not have a restaurant and therefore room service is not available. You can get drinks and small snacks from the vending machine in de lobby of the hotel.

Does the hotel have free Wi-Fi?

Yes, a high-quality free Wi-Fi service is available everywhere in the hotel.

Does the hotel have a restaurant?

No, the hotel does not have a restaurant. Do ask our employees about tips regarding the nicest restaurants in Knokke-Heist.

Do you provide lunch packs?

Yes, we will happily provide lunch packs. They cost € 10 per lunch pack. Please order them the day before you need them.

Can I order breakfast through room service?

No. Breakfast is served in the breakfast room.  

What are the opening times of the breakfast room?

Breakfast is served between 7 and 10 a.m. on weekdays and until 11 a.m. at weekends. If you would like your breakfast before 7 a.m., we will happily serve it at an agreed time with you.

How much is breakfast?

Breakfast costs €12.00 per person and is served in the form of a buffet. Children up to the age of 10 pay €6.00 and small children up to the age of 3 eat breakfast for free.

What is offered during breakfast?

Our breakfast buffet consists of different types of bread, croissants, chocolate breakfast cakes, four types of savoury spreads, jam and chocolate paste, breakfast cereals, yoghurt, a mixture of nuts, fruit juice, milk and hot drinks. We can also provide gluten-free or soya products upon request.

Green Key ecolabel

The hotel has the Green Key ecolabel:

  • We use a heat pump (renewable energy) for our heating system.
  • Our shower heads may supply a maximum flow rate of x litres an hour.
  • Our energy and water consumption is monitored and is reviewed on a monthly basis.
  • You will find many eco or bio-based products amongst our extensive breakfast buffet and snack vending machine.
  • We can cater for people who are vegetarian or have other dietary needs.
  • You will find a charging station for electric vehicles in our car park and you can use one of our bicycles or electric scooters to visit the centre.
  • We have replaced plastic cups by glass ones in the bathrooms.
  • We avoid using plastic in relation to breakfast.
  • The use of printed matter is prevented as much as possible.
  • We use as little single-use packaging as possible.
  • Waste processing is split into 4 streams (paper/carton, PMD (plastic, metal and beverage packaging/packs), glass and residual waste).
  • We prevent the use of portion bags as much as possible (for example, separately packaged chocolates).

What other initiatives are we taking to be more sustainably?

  • Back office: We invest more into digitisation and therefore we use less paper.
  • Welcome items:The items we use for our goody bags and welcoming gifts are carefully selected while firmly focusing on the environment and sustainability. Examples include reusable drinking bottles, cotton bags, etc.

Where is the hotel located?

ibis budget Knokke is located on a side street of Natiënlaan, the most important access road into Knokke. You have a fantastic view of the polder landscape in the hinterland from the hotel. The centre is 2 kilometres away, the beach 4 kilometres and the Zwin nature park 6 kilometres. The Port of Zeebrugge is a 10 minute drive away from the hotel. 

Are there eateries in the area?

Yes. The closest restaurant, Golden Buddha, is a high-quality Thai restaurant that is 50 metres away. You will find Brasserie Charl’s with a more traditional kitchen at a few hundred metres. We also offer ready meals at the hotel.

Is it easy to reach the hotel?

You will be driving straight onto Natiënlaan when you come from Antwerp using the E34 (European route). Turn left at the junction with Kalvekeetdijk. You will find us on the right after 500 m. 

Take the Knokke exit if you are coming from Bruges on the A11. Continue driving until you are on Natiënlaan. Turn left at the junction with Kalvekeetdijk. You will find us on the right after 500 m.

What is the distance to the station?

Knokke-Heist’s station is 2 kilometres away from the hotel. Follow Natiënlaan in the direction of AZ Zeno from the station. Turn right at the junction with Kalvekeetdijk. You will find us on the right after 500 m.

Where can I find the closest supermarket?

De closest supermarket is Colruyt. It is located at 900 m from the hotel.

Which tourist activities can I find near the hotel?

There is quite some things to experience in the area! Hotel guests can go to the beach. The Zwin nature park is also a definitive attraction as is the For Freedom museum in Ramskapelle where you can soak up some culture. 

From which age do children pay?

Children pay as from the age of 12.

Which payment methods does the hotel accept?

You can pay in cash but also through Bancontact, Maestro, Visa, Mastercard and American Express. EcoCheques and meal vouchers are not accepted. 

Can I also make a reservation when I don't have a credit card?

No. We will always ask for your credit card details as a guarantee for the room. This will guarantee that we do not have someone else take the room. We do not use this card as a payment method unless you are a no-show. 

How much is the city tax (i.e. tourist tax)?

Good news! You do not need to pay city tax in Knokke-Heist. 

Can I get an invoice?

Yes, you can. Please give us your invoicing information when making your reservation and we will ensure you receive the correct invoice.

Can I book a stay using a Bongo card?

Yes, you can. You can do this through Bongo’s website. 

I have an ibis De Panne gift card. How can I book my stay?

Please send an email to ha009@accor.com. 

Can I cancel my stay free of charge?

We use two rate formulas: a flexible rate when you pay slightly more, but that allows you to cancel free of charge up to 2 p.m. of the day of arrival. In addition, there is a rate that cannot be cancelled. This, therefore, cannot be cancelled at all. Please do contact the hotel if you are unsure which formula you selected. 

As from what time can I check in?

You can check in as from 2 p.m.

Can I check in online?

If you have made a reservation through all.accor.com, you can check-in online. 

Can I store my luggage with you if I arrive slightly earlier?

Yes, you can. We have a lockable luggage room where you can leave your luggage both before and after you stay.

By which time must I check out?

You need to check out before noon.

Is a late check-out possible?

You can indeed check out later. You can do this until 2 p.m. provided you pay a surcharge of € 20.

What is the minimum age for booking a stay with you?

All hotel guests must be accompanied by a responsible adult in relation to each room (18+). An exception is made for parents with underage children or groups that are supervised by one adult. Written approval from parents to have underage children stay is not permitted. The hotel also always has the right to refuse to accept hotel guests.

Can we bring our pets?

Yes, pets are welcome provided that an additional cost of €15 is paid per pet per night. The hotel reserves the right to refuse to accept pets.

What is the additional cost for a pet?

We charge a supplement of € 15 per pet per night. The hotel reserves the right to refuse to accept pets.

Can I park at the hotel?

The hotel has 29 parking places. Two places are for electric vehicles and two places are for disabled people.

How much does it cost to park at the hotel?

A parking space costs €10 per vehicle per night, with the exception of the period from June 1 to September 30, where you pay €15 per vehicle per night. Parking spaces cannot be reserved.

Can I reserve a parking place at the hotel?

No, parking places cannot be reserved.

Are there charging options for electric cars?

Yes, we have two parking spaces for electric cars, which are equipped with a charging point. These places cannot be reserved.

Storing bicycles safely at the hotel

We have a lockable and covered bicycle parking that also has power points to charge electric bicycles.

Can I rent bicycles at the hotel?

You can rent bicycles at the hotel for € 15 per bicycle per day. You can contact us for this in advance by sending an email to ha009@accor.com or you can ask at reception.   

What is the address of the hotel?

Our address is: ibis budget Knokke, Kalvekeetdijk 276, 8300 Knokke-Heist, Belgium.

How can I contact you should I have any questions?

You can reach us by email by using ha009@accor.com or on telephone number +32 50 666 000

From which age do children pay?

Children pay from the age of 12. 

Are there any promotions that we can use?

We regularly have promotions. Do follow us on Facebook and Instagram. We often offer giveaways and promotions on these social media platforms!

Do you offer something more in relation to special events (for example, anniversaries, birthdays, Valentine's Day, etc.)?

Be sure to contact our receptions by sending an email to ha009@accor.com and we will gladly help you make your special day even better!

Can I buy a gift card?

Would you like to surprise someone with an ibis budget Knokke gift card? Send an email to ha009@accor.com! 

Can I book the same room when I stay again?

If it is available, we will gladly reserve it for you. You can contact us by sending an email to ha009@accor.com or by calling +32 50 666 000. You can also include a message during the reservation process.

What should I do if I forget something at the hotel after I checked out?

Contact the hotel as soon as possible by sending an email to ha009@accor.com or by calling +32 50 666 000. If we find anything, we will keep it for you for three months.

Which coronavirus measures apply at the hotel?

  • We will ask you to submit a Covid Safe Ticket (CST) when you check in. If you do not have a CST, wearing a face mask is required. (Reservations that cannot be cancelled cannot be cancelled free of charge because of the coronavirus.)

  • Staff is required to wear a face mask.

  • Please maintain a distance of 1.5 metres at all times.

  • There are sufficient hand sanitiser dispensers in the hotel to regularly disinfect your hands.

  • Please follow the direction of the arrows on the floor.

  • Please stay behind the Plexiglas screen when you are at reception.

How is breakfast served?

You can enjoy a tasty breakfast buffet each day at our hotel.

I want to visit with a group and need more than ten rooms. Can I get a special rate?

Please contact us by emailing ha009@accor.com. We will gladly give you a tailor-made price for your requirements.

What options are available in relation to team-building?

Please contact us by emailing ha009@accor.com. We will gladly give you a tailor-made price for your requirements.